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Terms of Service



Capitalized terms have the meanings given to them where defined in the Agreement.


The services provided by Gazal (“Gazal”, “We”, “Us”, “Our”) include, a) Gazal mobile applications (including all updates, and modifications that may be according to the device used), b) Gazal website, c) Gazal electric scooters or dockless bikes (“LEVB”) and, d) all other related equipment, including without limitation, maintenance, personnel, services, applications, websites, and information provided, published by Gazal (collectively, “Services”).


By clicking to accept the provisions of this Agreement, you are legally bound by this Agreement. If you do not agree to this Agreement and the conditions set forth, please refrain from use of the Services. The Agreement is effective from when you confirm your acceptance.


This agreement includes information of all updates, supplements, additional terms, and additional rules and policies that We may introduce as and when necessary. In this Agreement, “Applicable Law” means all laws, ordinances, statutes, rules, codes, orders, decrees, regulations, municipal bylaws, judgements, decisions, rulings or awards of any governmental, administrative authority or agency, having jurisdiction over the relevant matter, or the same as issued by any real estate developer or management company, as applicable.


COVID-19 Terms & Conditions:


  1. These new points have been added due to the global pandemic that has affected the world and the actions we must take in order to keep ourselves, our loved ones, and other members of the society
  2. One user per scooter is
  3. Always wear a mask while using the e-scooter.


  1. Make sure to sanitize your hands before and after using the e-scooter.
  2. Do not touch your face for any reason before washing your hands properly after taking a ride


  • When You unlock the vehicle You certify that You are 18+ years of age


  • You are the only user of that specific vehicle
  • Once You unlock/use/ride the vehicle We are not liable in any form if You are under 18 years of
  • If You have shared the vehicle with an underage (less than 18 years-
  • person You hold all liability of any action being the account holder of that reservation
  • Any incident/accidents/fines due to usage of the vehicle in noncompliance of rules/regulations will be the sole responsibility of the account holder
  • You agree to indemnify Us or any of the associated employees of any liability arising from use of Gazal LEVBs
  • You hold the sole responsibility on riding and using Gazal LEVBs
  • You are the sole user: Gazal and You are the only parties to this Agreement. You are solely responsible for compliance with all terms and conditions set forth in this Agreement. You understand that once you unlock a LEVB, it must be operated only by You. You shall not allow any third party to use a LEVB that has been activated by
  • You are of appropriate age: You represent and certify that You are of 18 years . If You are within the age range of 18 21 years old, you represent that You have the permission of Your parent or legal guardian to enter into this Agreement in their complete knowledge and
  • You are familiar with the operations: You represent and certify that you are familiar with the operation of the LEVB, and are physically and mentally fit to operate a LEVB safely. You are responsible for determining whether external factors, including without limitation, rain, fog, snow, hail, ice, sandstorm, electrical storm, flood, which makes it unsafe to operate the LEVB. You certify that you are capable of adjusting Your riding behaviour, including without limitation, braking, speeding, turning, to suit all conditions, including the weather, visibility, surrounding environment, and traffic conditions.
  • LEVBs remain exclusive property of Gazal : You acknowledge and agree that all LEVB’s and any Gazal equipment attached thereto, at all times, remain the exclusive


property of Gazal , during and post Your rental period; You shall not modify, including without limitation, repair or deface any part of the LEVB or other Gazal equipment in any form, write on, peel, scratch, colour or deface any paint, sticker or other parts and accessories on a LEVB in any way. You shall not use a LEVB or any Gazal equipment for any form or nature of advertising or commercial purpose without the expressed written permission of Gazal .

  • Vehicle availability: You acknowledge and agree that the number of LEVB’s is limited and their availability is never guaranteed. Gazal does not stand responsible for shortage of vehicle
  • LEVB operational zones: You agree to only operate, use, and/or ride the LEVB in areas that are included in Gazal operational zones and in accordance with all Applicable Laws and speed limits. The use of LEVB on public roads and highways is illegal and a breach to this Agreement. Gazal operational zones will be indicated, via our app and website, within which the LEVB’s will functio You understand that the continued operation of the LEVB outside the Gazal zones will cause the LEVB’s to automatically disable. You expressly agree to restrain use of the LEVB in any restricted areas and You assume any and all responsibility and liability for any operation of the LEVB in any restricted area, including without limitation, fees and fines and damage repair. You agree to not terminate your rental period in areas other than Gazal parking spots or Gazal charging stations. If any LEVB should be confiscated, found or impounded by a competent authority as a result of Your breach to riding outside Gazal operational zones or in restricted areas, You agree to pay Us all the costs and expenses involved in retrieving the LEVB or in replacing the LEVB in cases where the LEVB cannot be retrieved.
  • Abiding to Applicable Laws: You are solely responsible and liable to all consequences, claims, demands, causes of action, losses, liabilities, damages, injuries, costs and

expenses, penalties, attorneys’ fees, judgements, suits, fees and/or disbursements of any kind or nature whatsoever, whether foreseeable or unforeseeable, and whether known or unknown, that result from Your violation of any Applicable law/s while using the Services. Gazal does not insure You for any liabilities You may incur in this case, either directly or with respect to any third party.

  • Ending your rental period: It is Your responsibility to ensure that the LEVB is parked at an Gazal authorized parking before you end your ride. You shall park the LEVB in an upright position using the kick stand, and ensure the LEVB is not leaning on anything other. If You need to park the LEVB during Your rental period it remains Your responsibility to ensure the LEVB is not parked in no-parking zones which includes unauthorized private property, in a locked area, in any unapproved place, on an


uneven ground, in or near water, sports grounds, blocking parking ticket stations, parking entrances, crossways, footpaths, emergency exits or vehicles or at any such places that may cause inconvenience to others.

  • You agree to follow all the terms following:


  • You shall not operate the LEVB while carrying any luggage, including without limitation, briefcase, backpack, bag, or any other item which may impede Your ability to operate the LEVB safely with both hands and adequate leg
  • You shall not place, hang, suspend or stick any objects from the handlebar, including without limitation, bags, backpacks or
  • You shall not make use of any cellular telephone, text messaging device, portable music player, headphones, portable gaming devices, or any other device that may distract you from operating the LEVB
  • You shall not operate the LEVB post consumption of any alcohol, drugs, medication, or any other substance that may impair Your ability to operate the LEVB
  • You shall not carry any other person on the LEVB, including without limitation, baby carriers.
  • You may use locking functions only that have been provided by Gazal . You shall not add any other form of lock, physical or digital, to lock and unlock the


  • Intended use of LEVB: You agree to operate the LEVB solely for its intended use of short distance transportation purposes. You shall not make use of the LEVB for any other purposes, including without limitation, mountain riding, stunts, racing, towing, or any such reasons whatsoever. Gazal does not hold responsibility of any consequences that may result from Your violation to the same. You shall not use the LEVB for hire or reward or in violation of any Applicable
  • Weight and cargo limit: The maximum weight limit of the LEVB is 200 kilograms, You agree to not exceed the same. You shall be responsible for any malfunctions, accidents, or any other circumstances as a result of exceeding weight
  • Reporting damages and crashes: It is your responsibility to return the LEVB in an ‘as is’ condition. You are not responsible for normal wear and tear. It remains your

responsibility to report any accident, crash, damage, personal injury, or stolen or lost LEVB to Gazal at the earliest. You shall file a report with the local police department within 24 hours of the crash if it involves any kind of injury to you or any third person or damage to property. You agree that you are responsible and liable for any misuse, consequences, claims, demands, causes of action, losses, liabilities, damages, injuries,


costs and expenses, penalties, attorney’s fees, judgements, suits or disbursements of

any kind or

nature whatsoever concerning a lost or stolen LEVB, to the extent permissible by Applicable Law.

  • Payment of fees, fines and other dues: You agree to pay any and all fines, fees, penalties, impounding charges, court costs, traffic tickets, tolls, and/or any other charges incurred by Gazal , that result from Your improper operation of the LEVB, including without limitation, improper parking or violation of any Applicable Laws while using Gazal
  • Charging of the LEVB: You acknowledge and agree to the following:


  • The level of battery remaining in the LEVB decreases with its use over time and distance, the LEVB’s operational capabilities, including speed and any other facilities, may decrease (or even cease entirely) with the decrease in battery life. The LEVB may run out of battery and cease to operate at any time during Your rental
  • The Level of battery life available in the LEVB at the time You initiate your rental period is never guaranteed and may vary each time. The rate at which the battery life decreases is based the speed at which You operate, the road conditions, the weather conditions, and other factors. It is Your responsibility to ensure there is enough battery remaining in the LEVB before You initiate Your rental
  • If the LEVB runs out of battery during Your rental period, You shall end the ride in compliance with all terms of this Agreement. You shall ensure that the LEVB does not run out of power in an unsafe environment. It remains Your responsibility to park the LEVB in an authorized parking. If an accident occurs because of the

LEVB’s ceasing of battery during Your ride, Gazal shall not be responsible for any charges, including without limitation, allegations, fees, fines or damage.

  • You shall not attempt to charge the LEVB by any other source other than at Gazal charging


  • Insurance: Gazal will have a third party insurance as required by applicable
  • You may use the LEVB on a pay- per- ride basis. Fees, and other charged may be subject to applicable taxes and other local government charges, which will be collected by Gazal . You shall pay using credit/ debit card or any other payment method that may be made available via the Gazal app in Saudi Currency (SAR).
  • All your receipts and trip details shall be presented into your registered account in Gazal
  • Promo codes or discounts are one- time use offers and can only be redeemed via the Gazal app. Discounts are limited to one person and cannot be combined with other


offers. Discounts are non- transferable, not for re selling purposes and have pre- determined limited validity.

  • Credit/Debit card registration: In order to successfully complete your registration and use Gazal services, You will be asked to provide Us with Your credit/debit card information. By providing Gazal with this information, You represent your consent and authorize Gazal to charge the registered card for all fees incurred by the rider in concern with Gazal services. All fees are subject to applicable sales taxes and other local government charges, which may be charged and collected by Gazal . If at all You should have any dispute on any charge on Your registered card made by Gazal , it is Your responsibility to contact Gazal within 10 business days from the end of the day of the disputed charge and provide Gazal with all trip information that may be necessary to identify the disputed charge. You agree to voluntarily inform any/all changes that may be made by

You regarding Your registered card details. It is Your responsibility to Your registered card information up to date and ensure You have sufficient credit available on Your registered card.

  • Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit
  • If you fail to return Your rented LEVB to a Gazal authorized parking spot or docking station, deactivate the LEVB on inaccessible private property, locked area, areas outside of Gazal zones, or any other unreachable area, Gazal at its sole discretion may choose to charge You any charges including, fines and/or pick up fees incurred by Gazal to recover the LEVB and put a temporary hold on Your
  • When You unlock a LEVB, We assume You have checked the, a) the trueness of the wheels, b) operation of the brakes, c) battery life remaining, d) obvious signs of damage of any kind or nature, and, e) any obvious mechanical, technical or functional issues. If You do notice any issues listed herein, You agree to inform Gazal of any such noticeable issue/s at the
  • If at any time during, prior, or post Your ride, You notice any defect or any potentially unsafe condition on any LEVB, You shall refrain from using that LEVB, or, if You are already riding the LEVB, You must immediately cease riding it and bring it to the notice to Gazal .
  • The LEVB may be considered lost or stolen if You do not end the ride within 24hrs, if the GPS unit is disabled, if the LEVB is not returned to any of the Gazal parking zones or docking stations in 24hrs, if the LEVB moves over 30 (thirty) feet after You end the ride via Gazal app, if it cannot be recovered by Gazal , or any other facts of circumstances that suggests to Gazal in its reasonable, good faith determination


that a LEVB has been stolen or is lost. Gazal and You agree that the last Rider of the LEVB shall be held responsible for a lost or stolen LEVB unless facts and circumstances suggest otherwise to Gazal at its own desecration to the extent permissible under Applicable Law.

  • If Gazal entitles a LEVB as lost or stolen, Gazal has the authority to take any and all actions, in its own discretion, including without limitation, obtaining reinstitution and other appropriate compensation and damages (with respect to the last Rider of the LEVB), and a police report may be filed against the Rider. You agree that the data generated by Gazal ’s computer is evidence of the period of use of a LEVB by You, in absence of a proven
  • We recommend You to wear a helmet at all times during your use of any of Gazal ’s services, LEVB’s, or any other equipment. We recommend you to wear a helmet that is the best suited as per your size and fastened as per safety
  • You agree that Gazal does not give or keep up spots to ride LEVB’s, and that Gazal does not ensure that there will consistently be a sheltered spot to ride LEVB Streets, walkways, vehicle paths, and vehicle courses may be risky due to climate, traffic, or different perils outside of Gazal ’s control. Gazal will not be obligated for any of the previous, without impediment. You are exclusively in charge of picking a capable and safe course. You should comply with every single Applicable Law consistently in picking a course, and it is Your sole duty to comply with the Applicable Laws in the spot wherein You are utilizing Gazal ’s services and LEVB’s.
  • You agree that Gazal is not a common carrier. Elective methods for open and private transportation are accessible. Gazal LEVB’s are offered as alternatives, and such rental accessibility is planned to be utilized uniquely by those people who are capable and qualified to work LEVB’s and have consented to all terms and states of this Agreement.
  • Gazal does its best to provide its services throughout the year, however does not ensure that Services will be accessible consistently, as unexpected occasions or different conditions may anticipate Gazal from providing the services. Access to the Services is likewise linked to the accessibility of LEVB’s. Gazal does not guarantee the accessibility of any of the its services or the accessibility of any LEVB whenever, regardless of whether the LEVB is set apart as accessible on the Gazal mobile application. You agree that Gazal may have a genuine need to require You to end a Ride and park the LEVB whenever. In the event that Gazal may require You to end a Ride, at that point the You shall do such and park the LEVB
  • Subject to Your complete adherence with this Agreement, Gazal grants You a constrained, revocable, non-selective, non-transferable permit to access and utilize its


services. This Agreement does exclude any resale or business utilization of the Services; any accumulation and utilization of any item postings, portrayals, or costs; any subordinate utilization of the Services or their substance; any downloading or duplicating of record data to support another dealer or for the business advantage to You; or any utilization of information mining, robots, treats, scratching or comparable information social occasion and extraction devices. Aside from as explicitly allowed thus, the Services as well as any part of the Services may not be imitated, sold, exchanged, visited or generally misused for any reason without Gazal ’s express written consent. Any unapproved use consequently ends the authorizations and additional licenses conceded by us to you.

  • All of the content on the Services and the Gazal App, including, without limitation, content, designs, photos, pictures, moving pictures, sound, and delineations (collectively, “Content”), is claimed by Gazal

, its licensors, merchants, operators as well as its content suppliers. All components of the Services, including, without limitation, the general plan and the Content, are secured in terms of professional trade license, copyright, moral rights, trademark and different laws identifying with licensed innovation rights. The Services may just be utilized for the expected reason for which such Services are being made accessible.

With the exception of as allowed by copyright law, You may not adjust any of the materials and You may not duplicate, disperse, transmit, show, perform, replicate, distribute, permit, make subsidiary works from, move or sell any data or work contained on the Services. Aside from as approved under the copyright laws, You are in charge of acquiring consent before reusing any copyrighted material that is accessible on the Services. You will consent to all relevant residential and worldwide laws, resolutions, statutes and guidelines in regards to Your utilization of the Services. The Services, its Content and every single related right will remain the selective property of Gazal or its licensors, merchants, operators, as well as its Content suppliers except if generally explicitly concurred. You shall not omit any copyright, trademark or other exclusive notification from material found on the Services.

  • All trademarks, administration stamps and exchange names of Gazal and Gazal used herein (including without limitation: Gazal name, Gazal corporate logo, the Services name, the Services plan, and additionally any logos) (collectively, “Marks”) are trademarks or enlisted trademarks of Gazal or its members, accomplices, merchants or licensors. You may not utilize, duplicate, replicate, republish, transfer, post, transmit, appropriate, or alter Gazal trademarks in any capacity, incorporating into publicizing or attention relating to circulation of materials on the Services, without Gazal ’s prior written consent. You may not utilize Gazal ’s name or any


language, pictures or images which could, in Gazal ’s discretion, infer Gazal ’s support in any (I) composed or oral publicizing or introduction, or (ii) handout, bulletin, book, or other composed material of whatever nature, without prior written consent.

  • You agree that You will have to create an account to be able to make use of Our Services. You will: (a) give genuine, exact, current and complete data about Yourself as incited by the Services’ enrolment, sign-in, or membership page (such data being the “Registration Data”) and update the Registration Data to keep it genuine, precise, current and complete. In the event that You give any data that is false, off base, not present or fragmented, or Gazal has sensible grounds to speculate that such data is false, erroneous, not present or deficient, Gazal has the option to suspend or end Your record and deny all present or future utilization of the Services (or any bit thereof). You are in charge of the security and classification of Your secret key and record. Besides, You are in charge of all activities that happen under Your record. You may not share Your record data or Your client name and secret key with any outsider or grant any outsider to logon to the Services utilizing Your record data. You consent to quickly inform Us of any unapproved utilization of Your record or some other rupture of security of which You become aware of. You are in charge of avoiding potential risk and giving safety efforts most appropriate to Your circumstance and expected utilization of the Services. We reserve the option to give client charging, record, Content or use records, and related data to outsiders in specific situations, (for example, to the degree important to perform and regulate this Agreement, to practice our rights and in light of lawful obligation, legal procedure, requests, or warrants, or to secure our rights, clients or business or, now and again, because of obligatory information imparting to governments or experts).
  • Gazal may expect you to submit photographic or other proof that a Ride has completed and the LEVB has been appropriately left. Such mentioned entries are alluded to as “User Submissions”. Your User Submissions remain Your intellectual property, however, You explicitly grant Gazal a non-elite, interminable, unalterable, sovereignty free, completely paid-up, around the world, completely sub-licensable right and permit to utilize, imitate, change, adjust, distribute, decipher, make subordinate works from, circulate, transmit, perform and show such substance, in entire or to some degree, and in any structure all through the
  • You agree to repay Us and hold Us innocuous concerning all costs, harms and costs (counting lawyer charges) endured by us because of Your posting of encroaching or unlawful Content on the Services or your misuse of the


  • From time to time, the Services may contain connections to sites that are not claimed, operated or constrained by Gazal . All such links are given exclusively as an accommodation to You on the off chance that You utilize these connections, You will leave the Services. Neither We nor any of our respective affiliates are in charge of any substance, materials or other data situated on or available from some other site, nor for the utilization of Your information by any such site. Neither We nor any of our subsidiaries support, assurance, or make any portrayals or guarantees with respect to some other sites, or any substance, materials or other data found or open from some other sites, or the outcomes that You may get from utilizing some other sites. On the off chance that You choose to get to some other sites connected to or from the Services, You do as such completely at Your very own
  • You represent that you are over 18 years of age ,have the privilege and to go into this Agreement (counting, where You are younger than 21 that You have the consent of your parents or legal guardian), are completely capable and capable to fulfil the terms, conditions, and commitments in this, and Your utilization of the Services is and will be in consistence with every single Applicable Law, orders, guidelines, statutes and so forth. You represent that You have perused, comprehended, concur with, and will submit to the details of this Agreement. Furthermore, You represent to and warrant that Your User Submissions and all components thereof are, possessed or controlled exclusively and solely by You, You have earlier composed authorization from the legitimate proprietor of the substance incorporated into Your User Submissions, or You are generally lawfully qualified for granting Gazal the majority of the rights allowed herein, and Gazal ’s utilization of Your User Submissions as portrayed or mulled over in this do not breach on the copyrights, trademark rights, exposure rights or different privileges of any individual or element, damage any Applicable Law, guideline or right of any benevolent at all, or generally offer ascent to any significant case or risk, including, without restriction, privileges of attention and protection, and slander. You will be exclusively in charge of Your own User Submissions and the outcomes of posting or distributing
  • Neither Gazal nor You will be in charge of damages or for deferrals or disappointments in execution coming about because of acts or events past their sensible control, including without limitation: fire, lightning, blast, control flood, water, war, insurgency, riots, act of God or war:

any law, request, guideline, statute, or prerequisite of any

administration or lawful body or any delegate of any such government or legitimate body which is presented after the date of this Agreement and forbids execution, in entire or part, of this Agreement; or work distress, including, without limitation,


strikes, slowdowns, picketing, or blacklists; failure to verify crude materials, transportation offices, fuel or vitality deficiencies, or acts or exclusions of common carriers.

  • The Services may offer certain features that are accessible to You by means of Your wireless device/s. These highlights and administrations may incorporate the capacity to get to the Services’ highlights and transfer substance to the Services, get messages (counting content and SMS messages) from the Services, and download applications to Your wireless device (collectively, “Wireless Features”). Standard informing, information, and different expenses might be charged by Your transporter to take an interest in Wireless Features. Expenses and charges may show on Your remote bill or be deducted from Your prepaid equalization. Your transporter may forbid or limit certain Wireless Features and certain Wireless Features might be incongruent with Your bearer or remote Device. You should look at with Your bearer to discover what plans are accessible and the amount they cost. You should contact Your bearer with inquiries in regards to these issues. You affirm that You are the present supporter as well as standard client of the portable number enlisted with the Services and approved to bring about any message or information charges that might be charged by Your transporter. You are carefully disallowed from enlisting a versatile number that isn’t Your own. In the event that We find that any data gave is false or mistaken, We may hold, suspend or end Your entrance to the Services whenever. Your investment in the Services are totally
  • You shall notify Gazal promptly of any break of security or unapproved utilization of Your cell phone. Despite the fact that Gazal won’t be subject for Your losses brought about by any unapproved utilization of Your cell phone, You might be at risk for the losses of Gazal or others because of such unapproved use. The LEVB’s may contain technology which empowers their area and additionally status to be observed. By utilizing the Services You agree to such information, as it might identify with Your rides, being gathered by Us and utilized by Us for any reason. You recognize that all rights in such information have a place with Us and irreversibly defer discharge, and release any rights and claims that You have or may have for any slander, criticism, attack of security, right of exposure, encroachment of copyright, or infringement of any privilege associated with such
  • Gazal and You hold the right, post written notice, to terminate this Agreement promptly, without the need for a court order. Gazal shall be entitled to terminate this Agreement without prior notice or obtaining a court order, to suspend or terminate Your access to its services anytime and at its sole discretion. In particular if You fail to make timely payments that are due in Your name to Gazal and/or You breach any


terms or conditions stated in this Agreement. On termination of this Agreement, Your access to Gazal ’s services will terminate.

  • Termination to this Agreement does not relieve Your obligation to pay for any services used earlier to termination nor does it relieve any other obligations, rights or liabilities either party may incur under the Agreement before the date of
  • You are made aware that telephone calls to or from Gazal may be monitored and recorded and You provide Your consent for the
  • You verify that any contact information provided to Gazal , including without limitation, Your name, email address, and mobile telephone number is valid and in use by You. You agree to indemnify, defend, and hold Gazal harmless from and against any and all claims, losses, liability, costs, and expenses (including reasonable attorneys’ fees) arising from failure to update Your contact information (including Your telephone number), Your voluntary provision of a telephone number that is not Your own, Your provision of any payment details which are not your own and/or from Your violation of any Applicable
  • This Agreement contains the complete, final, and exclusive integrated agreement between the Parties with respect to its subject
  • At any time and from time to time, Gazal may amend, modify, or change this Agreement, in its sole discretion. Whenever Gazal proposes to change to this Agreement, We will notify the You and You will be given the opportunity to accept the new agreement. Further, Gazal will post a notification on the website. If You do not accept the terms of the new agreement then the existing agreement will terminate and You may no longer use the Gazal services. If Gazal amends, modifies or changes this Agreement whilst a ride is in progress and You do not accept the new agreement during the ride then the terms of the Agreement which prevailed at the start of the Ride shall remain in effect until the end of the


Using Gazal is STRICTLY PROHIBITED for users below 18 years of age. Any use of the vehicle by a person below 18 years is and offence and will be reported to the authorities. We are not liable for any incidents that could result from underage (below 18 years old) riding.



  • I certify that I have read and expressly agree to the terms and conditions, Disclaimers and I acknowledge that this section limits my legal rights and remedies. I intend my assent to this Agreement to be a complete and unconditional release of all liability to the greatest extent permitted by law. I represent and certify that I am familiar with the operation of the Vehicle, am at least 18 years of age and have my parents’ or legal guardian’s permission to enter into this Agreement if under 21, will abide by all relevant Applicable Laws and am reasonably competent and physically fit to operate the
  • Executing and interpreting of all rules and regulations of this contract is subject to the applicable law, regulations and decisions in Kingdom of Saudi Arabia, but if there is any dispute, it will be transferred to the competent judiciary courts in Kingdom of Saudi Arabia to settle